What happens to your information.

Browsing the site

You can read every page on trans.melbourne without giving us anything directly. This site does not use Google Analytics or other analytics tools, and it does not set tracking cookies. We don't use ad scripts. Nothing about your visit is recorded by us unless you submit an enquiry form.

If someone has access to a shared device or network you're using, you can still use a private/incognito window and clear recent browser history after you leave, so the pages you opened are harder to find on that device.

If you submit an enquiry

Enquiry forms (on pages like Healthcare, Housing, Legal and so on) ask what you need and, optionally, how to contact you. We only collect what you type into that form: the category, your answers, any notes you add, and — only if you choose to give them — your name, email, phone number, preferred contact method, and safest time to reach you.

Giving contact details is optional, but we need at least an email or phone number to be able to respond to you.

Where it goes

Enquiries are emailed directly to the person running this site using Resend, an email delivery service, and are not stored in a database on this site. If email isn't configured (for example while testing the site), enquiries are written to a server log instead and are never made public.

Once an enquiry reaches an inbox, it's kept only as long as needed to respond, and is not shared, sold, or used for anything other than answering you.

Your safety

Only give us contact details that are safe for us to use. If someone monitors your phone, email or accounts, use a method they can't access. Never include passwords, PINs, or login codes in a form — we'll never ask for them.

Leaving the site safely

Every page has a Quick exit button in the header (and Esc pressed twice) that replaces this site with the Bureau of Meteorology so the Back button does not return here. That does not erase history on its own. After you leave, clear recent browsing history for this site, or use a private/incognito window next time, if someone else might check this device or browser.

Hosting

This site is hosted on standard web infrastructure, which may keep basic technical logs (like IP addresses) for security and reliability, separate from anything you submit through a form.

Questions or requests

To ask a question about this policy, or to ask us to delete an enquiry you sent, use the contact page or email transhelpvictoria@gmail.com.